Return Policy

Don’t worry if something doesn't fit or it's not suitable because you can return the goods for a refund or exchange. You have 7 days from the receipt date in which to return the goods. Return the jewelry to us in the original condition and packaging.

Please note the following instructions:

Return & Exchange
Step 1:  Please contact us within 7 days of receipting item, stating your order number and the item you are returning. Our Customer Experience Team will tell you further information about how to return your order.

Step 2:  Please do not write the number on the item packaging itself. You are responsible for all costs to facilitate the return of the item to us.  We don’t accept any liability for returned item until they have been received by us. We recommend using an insured and trackable delivery method. Please ensure the item is packaged securely and appropriately for postage.

Step 3: Please allow 3~5 days for the return to be processed.

Refunds 
Please return the items in original condition with all packaging. It is your responsibility to fully insure the item for its return to us. We cannot refund if it is lost in the delivery. We reserve the right to refuse a refund if the items are not in original condition.

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